Provider oversightthat survives an audit.
Outsourced activities, maintenance, ground handling, training, kept under structural oversight. Providers are records, SLAs are tracked, and the accountable manager still owns the compliance outcome.
The AM owns the outcome.
The accountable manager is the last signature, regardless of who performed the activity. The chain stays explicit: provider → activity → finding → corrective action → AM sign-off.
The capabilities, on one record.
Scope, qualifications, SLA terms and audit history, structured, not filed.
Contractual metrics tracked against actuals. Drift surfaces as a finding.
Shared audit plan with the provider. Findings land in the same operational picture.
Real records, one reference each.
Every record carries a stable reference and a source on every field. Nothing is silently overwritten, and the trail is the record.
The AM signature is the closing gate
Providers are structured records
SLA drift is a finding, not a spreadsheet alarm
Audits land in one operational picture
It links to the rest of the graph.
Contracted work keeps the standard.
Every provider carries oversight records and open findings block renewal review. Responsibility transfers; accountability does not.
The suppliers hold the line. The next chapter manages the relationships around the operation: partnerships, codeshares, and their obligations.